Refund policy

Return & Refund Policy

Last updated: September 2026

At Jamnagar by Ekta Sodha, we take great care in ensuring that every order is crafted, packed, and shipped with attention to quality. Please read our policy carefully before placing an order.

Returns

We do not accept returns for any products once they have been delivered.

All purchases made on our website are considered final sale. We kindly request customers to review product descriptions, sizing, colors, and other details before completing their purchase.

Cancellations

Orders may be cancelled within 24 hours of placing the order, provided the order has not been processed or shipped.

To request a cancellation, please contact us as soon as possible with your order number.

Damaged, Defective, or Incorrect Items

If you receive:

a damaged product,
a defective product, or
an incorrect item,

please contact us within 48 hours of delivery with:

Your order number
Clear photographs of the product and packaging
A brief description of the issue

After verification, we will provide an appropriate resolution, which may include a replacement or refund at our discretion.

Refunds

Since we do not accept returns, refunds are only issued in the following situations:

The wrong item was delivered.
The item arrived damaged or defective and the claim is approved.
The order was successfully cancelled before processing.

Approved refunds are processed to the original payment method. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after the required bank details are provided. Processing times may vary depending on your payment provider.